You will receive details to access CUBE Intel via email. If you need further support, please contact your Customer Success Team.

Yes, your login information will change. On the date of your switch to CUBE Intel you will receive an email with a link to login to a new URL. If you do not receive this then please get in touch with your Customer Success Team.

On migration to CUBE Intel, you will continue to have access to your existing subscription until your renewal date. This will give you time to familiarise yourself with the new features and capabilities, and transfer any saved searches. Please contact your Customer Success Manager for further support and to confirm the exact dates of your switchover period.

Yes, ahead of your renewal date your Customer Success Manager can arrange earlier access to CUBE Intel as part of onboarding. During this period, your Customer Success Manager will work with you to determine your subscription requirements. On agreement of those requirements, you’ll move into the contractual migration and your early access to CUBE Intel will seamlessly move into your contracted subscription. 

CUBE Intel has several enhancements which level-up the user experience and overall benefit to the compliance team.

New enhancements such as access to the self-serve admin console empower customers to setup their own users with ease. Users can specify what they are interested in, and the product will recommend content in feeds and calendar to ensure nothing is missed.

CUBE has the largest collection of regulatory content, so customers can access and view more content from more organisations than ever before.

Features such as Teamboard make it possible for Intel users to collaborate on content together, to see what is important and what’s being done about it. 

Self-service options are available. Please email Customer Support at cubeintel.support@cube.global for issues and questions. Your Customer Success Manager is also available to support you and your team.

No, you can recreate your personalisation using CUBE Intel's Pin Board, Feeds, and other features. MyUpdates will not be moved over, as we will have a new feature called Feeds.  

Feeds will help you with Regulatory Updates and other new materials.  We will also have Following for Books. Your Customer Success Manager will be available to assist with this process. 

CUBE Intel has a feature called "Feeds", which also works with Boolean expanders and operators. Please speak to your Customer Success Manager for more details on how to set these up and continue to receive updates.

CUBE Intel offers API or XML options. Our Developer Portal provides details to support your team. 

Yes, you will need to accept a new Order Form to access CUBE Intel. 

Your new Order Form terms and conditions will be sent to you prior to your upcoming renewal date.

If you need to run a new vendor risk assessment, please get in touch with your Customer Success Team, who will support you.

Your existing contract will terminate at the end of your access to your existing subscription. 

CUBE will issue all future invoices and all payments will be made to CUBE once you migrate to CUBE Intel. 

CUBE will issue your invoice to your billing contact prior to your renewal date. Payment will be due within 30 days of the invoice date.

If you need to onboard CUBE onto your procurement platform, please get in touch with your Customer Success Manager, who will support you. 

No. Only your TR Regulatory Intelligence subscription is migrating to CUBE Intel. All other Thomson Reuters products you subscribe to (such as Checkpoint, Practical Law, Westlaw, or other TR solutions) will remain unchanged. You'll continue to access these products through your existing TR accounts with no interruption to service. 

Yes. Once you migrate to CUBE Intel, you'll have separate login credentials for your CUBE Intel subscription and your remaining Thomson Reuters products. You'll receive your CUBE Intel login details via email on your migration date. Your existing TR login will continue to work for all other TR products you subscribe to. 

For CUBE Intel questions, issues, or renewals, contact CUBE Customer Support at cubeintel.support@cube.global or reach out to your CUBE Customer Success Manager. For all other Thomson Reuters products - including support and renewals - continue using your existing TR support channels and account team. Each organisation manages its own processes independently, but your CUBE Customer Success Manager can help direct you to the right team if you're unsure. 

Yes, and it's critical that you pay each invoice to the correct organisation. You'll receive separate invoices for your CUBE Intel subscription and your remaining Thomson Reuters products:

• CUBE invoices must be paid directly to CUBE using the payment details provided on the CUBE invoice

• Thomson Reuters invoices must be paid to Thomson Reuters using your existing TR payment methods

Important: Please ensure your accounts payable team is aware that you now work with two separate vendors. Sending payment to the wrong organisation will delay processing and could impact your service access. Each invoice will clearly show the vendor name and payment instructions - please review carefully before processing payment. If a payment is sent to the wrong organisation by mistake, contact both your CUBE Customer Success Manager and your TR account team immediately to help redirect it.

CUBE Intel and your remaining TR products will be managed separately. You'll access CUBE Intel through CUBE's platform and admin console, while your other TR products will continue to be managed through your existing TR accounts and admin tools. Each platform has its own user management, billing contacts, and administrative functions. 

If you maintain both TR and CUBE subscriptions, your company will have vendor relationships with both organisations. You may need to onboard CUBE as a new vendor in your procurement system while maintaining your existing Thomson Reuters vendor setup. Your CUBE Customer Success Manager can provide any documentation needed for vendor onboarding. 

Your CUBE Intel subscription will be priced and contracted separately from any TR enterprise agreements. Your pricing for remaining TR products should not be affected by the migration of Regulatory Intelligence to CUBE. If you have questions about your specific TR enterprise agreement, please discuss with your TR account team; for questions about your CUBE Intel subscription, please contact your CUBE Customer Success Manager.